Unable to access User CP or private messaging

Pearl's Perap · 08-01-2011, 06:07 AM

Since returning from the forums after a few years absence, I seem completely unable to access these areas of the forum. When I click onto either the Private Messages link in the top right or the User CP link, I am redirected to a white page.

I'm not sure if this is some sort of fault on my end or if something needs changing behind the scenes, I just thought this would be the best place to post regarding it.

I'd appreciate any help and/or guidance :3

unownmew · 08-01-2011, 12:35 PM

I know everyone hates being told the problem is on their end, but, I'm not having any troubles with it myself.

Unless there's an option in the Admin control panel to disable those features for certain users which got checked, either accidentally or purposefully (I'm not an admin, so I can't tell if it even exists), the only thing I can think of is it being something with your internet

I'm not a technician, so I can't do much else to help, sorry.

***Lady Kuno*** · 08-01-2011, 12:37 PM

What browser and version are you using?

Pearl's Perap · 08-01-2011, 03:13 PM

Quote:

Originally Posted by Holy Emperor

What browser and version are you using?

Well, I've tried accessing it on a number of browsers. My primary browser is Flock, but I also tried Chrome and IE and have been getting the same problem.

I also tried it on two different computers with no joy :/

Emp · 08-01-2011, 03:17 PM

http://forums.upnetwork.net/profile.php?do=editoptions

There's a checkbox under the "Messaging and Notification" header that says "Enable Private Messaging". If you can't get through on that link it might be something on your end. You could try doing it on another computer or give your username/password to someone you trust so they can have a shot :\ Also, I use Firefox, but I'm pretty sure a lot of people use IE so I dunno if that makes any difference.

Pearl's Perap · 08-01-2011, 03:22 PM

Quote:

Originally Posted by empoleon dynamite

http://forums.upnetwork.net/profile.php?do=editoptions

There's a checkbox under the "Messaging and Notification" header that says "Enable Private Messaging". If you can't get through on that link it might be something on your end. You could try doing it on another computer or give your username/password to someone you trust so they can have a shot :\ Also, I use Firefox, but I'm pretty sure a lot of people use IE so I dunno if that makes any difference.

That link just directs to the same error page, so it can't be that. I've tried it on my PC and my mum's PC, but obviously they are in the same house if that affects it in any way.

I'd say I would PM you my log-in to try it for yourself, but, well, I can't PM. If I was to message it to you on Facebook, would you give it a try?

Emp · 08-01-2011, 03:26 PM

Quote:

Originally Posted by Pearl's Perap

I'd say I would PM you my log-in to try it for yourself, but, well, I can't PM. If I was to message it to you on Facebook, would you give it a try?

Yeah I'll give it a shot ;)

***Lady Kuno*** · 08-01-2011, 03:29 PM

Hm. Weird. Maybe something is borked with your account. I'll poke the higher ups to see if they can see if anything is wrong. Nothing looks weird from a cursory glance at your account.

Pearl's Perap · 08-01-2011, 03:34 PM

Quote:

Originally Posted by Holy Emperor

Hm. Weird. Maybe something is borked with your account. I'll poke the higher ups to see if they can see if anything is wrong. Nothing looks weird from a cursory glance at your account.

Thanks for that. This has the first time I've encountered the problem, but like I said, I haven't been around for a year or two D:

Emp · 08-01-2011, 03:42 PM

Nope, didn't work for me either. Having an educated guess someone messed up your permissions when they removed your access to FB's Private Boards when you went on haitus.

Pearl's Perap · 08-01-2011, 03:44 PM

Quote:

Originally Posted by empoleon dynamite

Nope, didn't work for me either. Having an educated guess someone messed up your permissions when they removed your access to FB's Private Boards when you went on haitus.

That was a hunch of mine, but I wasn't entirely sure. Any chance someone can check/verify/fix that? If it's even the cause of all this, anyway...

***Lady Kuno*** · 08-01-2011, 03:55 PM

I looked at all that. You're in the normal members usergroup (which doesn't seem to have any problems with PMs) and your ability to receive PMs and stuff is all turned on.

Pearl's Perap · 08-01-2011, 04:05 PM

I am beyond confused then. I tried googling it yesterday, to see if I could sort it myself, and I found quite a lot of instances of it. It's obviously something I couldn't fix myself, though.

One thing that seems to crop up in a number of the results is mod_security?

***Lady Kuno*** · 08-01-2011, 04:16 PM

Yeah I saw a few possible causes. But I want to run things by the server admin before I start messing around with stuff at random.

Pearl's Perap · 08-01-2011, 04:19 PM

Of course, thanks a lot for your time with this as it is. I'm not really in any particular rush to access them, since I haven't received any PMs, but I would like the ability to be able to do so.

***moo*** · 08-01-2011, 06:26 PM

Quote:

Originally Posted by Pearl's Perap

Of course, thanks a lot for your time with this as it is. I'm not really in any particular rush to access them, since I haven't received any PMs, but I would like the ability to be able to do so.

How about now?

Pearl's Perap · 08-01-2011, 06:53 PM

Quote:

Originally Posted by moo

How about now?

It all appears to be fixed, now. Thank you very much for your help! :3

unownmew · 08-02-2011, 07:56 PM

So it was the Admins' fault, I wasn't expecting that.

Glad to see you got it fixed. Sorry I couldn't do anything to help.

***Lady Kuno*** · 08-02-2011, 08:10 PM

It wasn't the admins fault, something got screwed up server side.

unownmew · 08-02-2011, 08:13 PM

Ah, my bad then. Sorry.

08-01-2011, 06:07 AM	#1
Pearl's Perap Ca-caw! Join Date: May 2007 Location: Ancient Aerie Posts: 1,279	Unable to access User CP or private messaging Since returning from the forums after a few years absence, I seem completely unable to access these areas of the forum. When I click onto either the Private Messages link in the top right or the User CP link, I am redirected to a white page. I'm not sure if this is some sort of fault on my end or if something needs changing behind the scenes, I just thought this would be the best place to post regarding it. I'd appreciate any help and/or guidance :3 __________________ Fizzy Bubbles ~ Memakyu / Emakiss / Affinity Avenue

08-01-2011, 12:37 PM	#3
*Lady Kuno* The hostess with the mostess Join Date: Mar 2007 Posts: 226,522	What browser and version are you using? __________________ JUST NUKE THE FUCKING SUN PROUD OWNER OF A MISSINGNO. IN FIZZY BUBBLES

08-01-2011, 03:17 PM	#5
Emp Volcano Badge Join Date: May 2008 Posts: 3,143	http://forums.upnetwork.net/profile.php?do=editoptions There's a checkbox under the "Messaging and Notification" header that says "Enable Private Messaging". If you can't get through on that link it might be something on your end. You could try doing it on another computer or give your username/password to someone you trust so they can have a shot :\ Also, I use Firefox, but I'm pretty sure a lot of people use IE so I dunno if that makes any difference. __________________ FB • PASBL TL 4 ^{_{26-4-0 KO74 TP208 B Ref SP 2}}

08-01-2011, 03:29 PM	#8
*Lady Kuno* The hostess with the mostess Join Date: Mar 2007 Posts: 226,522	Hm. Weird. Maybe something is borked with your account. I'll poke the higher ups to see if they can see if anything is wrong. Nothing looks weird from a cursory glance at your account. __________________ JUST NUKE THE FUCKING SUN PROUD OWNER OF A MISSINGNO. IN FIZZY BUBBLES

08-01-2011, 03:42 PM	#10
Emp Volcano Badge Join Date: May 2008 Posts: 3,143	Nope, didn't work for me either. Having an educated guess someone messed up your permissions when they removed your access to FB's Private Boards when you went on haitus. __________________ FB • PASBL TL 4 ^{_{26-4-0 KO74 TP208 B Ref SP 2}}

08-01-2011, 12:35 PM	#2
unownmew Banned Join Date: Dec 2010 Location: Texas Posts: 1,319	I know everyone hates being told the problem is on their end, but, I'm not having any troubles with it myself. Unless there's an option in the Admin control panel to disable those features for certain users which got checked, either accidentally or purposefully (I'm not an admin, so I can't tell if it even exists), the only thing I can think of is it being something with your internet I'm not a technician, so I can't do much else to help, sorry.

08-01-2011, 03:55 PM	#12
*Lady Kuno* The hostess with the mostess Join Date: Mar 2007 Posts: 226,522	I looked at all that. You're in the normal members usergroup (which doesn't seem to have any problems with PMs) and your ability to receive PMs and stuff is all turned on. __________________ JUST NUKE THE FUCKING SUN PROUD OWNER OF A MISSINGNO. IN FIZZY BUBBLES

08-01-2011, 04:05 PM	#13
Pearl's Perap Ca-caw! Join Date: May 2007 Location: Ancient Aerie Posts: 1,279	I am beyond confused then. I tried googling it yesterday, to see if I could sort it myself, and I found quite a lot of instances of it. It's obviously something I couldn't fix myself, though. One thing that seems to crop up in a number of the results is mod_security? __________________ Fizzy Bubbles ~ Memakyu / Emakiss / Affinity Avenue

08-01-2011, 04:16 PM	#14
*Lady Kuno* The hostess with the mostess Join Date: Mar 2007 Posts: 226,522	Yeah I saw a few possible causes. But I want to run things by the server admin before I start messing around with stuff at random. __________________ JUST NUKE THE FUCKING SUN PROUD OWNER OF A MISSINGNO. IN FIZZY BUBBLES

08-01-2011, 04:19 PM	#15
Pearl's Perap Ca-caw! Join Date: May 2007 Location: Ancient Aerie Posts: 1,279	Of course, thanks a lot for your time with this as it is. I'm not really in any particular rush to access them, since I haven't received any PMs, but I would like the ability to be able to do so. __________________ Fizzy Bubbles ~ Memakyu / Emakiss / Affinity Avenue

08-02-2011, 07:56 PM	#18
unownmew Banned Join Date: Dec 2010 Location: Texas Posts: 1,319	So it was the Admins' fault, I wasn't expecting that. Glad to see you got it fixed. Sorry I couldn't do anything to help.

08-02-2011, 08:10 PM	#19
*Lady Kuno* The hostess with the mostess Join Date: Mar 2007 Posts: 226,522	It wasn't the admins fault, something got screwed up server side. __________________ JUST NUKE THE FUCKING SUN PROUD OWNER OF A MISSINGNO. IN FIZZY BUBBLES

08-02-2011, 08:13 PM	#20
unownmew Banned Join Date: Dec 2010 Location: Texas Posts: 1,319	Ah, my bad then. Sorry.

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